Below are answers to our most frequently asked questions. If you don’t see what you are looking for, let us know: firstname.lastname@example.org
For a variety of reasons, the largest frame we offer has a mat that is 40”x32”. If you need something larger, send an email to email@example.com and we will see what we can do. If possible, we highly recommend that you avoid an oversized frame.
WHAT WE FRAME
Our frames are perfect for any work-on-paper, including prints, posters, drawings, paintings, and photographs (just not pastels).
MEASURING YOUR ART
Just getting a frame?
Measure the horizontal and vertical dimensions of your entire artwork and input that exact size. Your frame will be cut to fit the exact paper size entered in the frame builder.
Getting a mat and a frame:
Measure the horizontal and vertical dimensions of the portion of your artwork that you would like showing through the mat opening. To hold your artwork in place, we will automatically cut the mat opening 1/4" smaller than the artwork size entered in the frame builder (per industry standard, this will allow for a 1/8" overhang to prevent your artwork from slipping through the mat opening).
If you will not be displaying your whole picture, it is also important to order a mat that is large enough to cover the rest of your picture. If not, you will need to cut your picture to fit in the frame.
If you would like assistance in getting the perfect measurement, you can send us a picture of your art and we will walk you through the process.
We supply everything you need to easily mount your artwork at home. Here is a step-by-step guide to help you through the process.
WHY HIGH-QUALITY MATERIALS
Using high-quality materials is essential in preventing the fading, burning, and cracking of art that is inevitable with works framed with low-quality materials.
OUR STANDARD MATERIALS
Choice of museum quality, defect-free acrylic
UV acrylic (filters 98% UV light) or Acrylic (filters 87% UV light)
The UV filter protects against environmental factors such as light, heat, pollution, and humidity, which can quickly fade and discolor your artwork. Compared to glass, acrylic offers superior UV protection, slightly lower glare, greater durability (less chance of breaking and damaging your art), and lighter weight, making it safer and easier to ship, handle and hang.
Prevents acid mat burn which causes yellowish-brown stains to appear around the edges of your object and can also make the paper brittle and weak.
ArtCare Archival Acid-Free Foam Core Backing
Protects artwork from corroding acids found in regular foam core board.
100% Wood Mouldings
Mouldings are made from hardwood. Some styles have a decorative veneer for a consistent finish.
In addition, all the other finishing materials and hardware are included with your frame, including the d-rings, hanging wire, picture hooks, and archival hinging tape for mounting your artwork. Like our frames, these are of the highest quality so that you know that you have framed and hung your object appropriately.
GET YOUR PERFECT MAT
FREE double mat upgrade
Want to give your frame that extra special look? Design your frame with a double mat for free. Try it out in the frame builder!
Receive a FREE second mat if you are deciding between two colors
To request an additional mat, email firstname.lastname@example.org with your Order ID and mat color.
(Terms: Additional mat must be requested when original order is placed. Limit 1 free additional mat for each frame. More mats are available for an additional charge. Please request free samples if you would like to see more mat colors. A double mat is available as the additional mat only if the original frame was purchased with a double mat. Additional mat will be the same size as the original order.)
Mat Fit Guarantee
If your mat does not fit your artwork, we will send a new mat – FREE. Simply send us the correct dimensions and we will send a new mat to fit your art and existing frame. If you would like assistance in getting the perfect measurement, you can send us a picture of your art and we will walk you through the process. (Mat Fit Guarantee will be honored within 15 days of receipt.) Email email@example.com for assistance.
Upon receipt, please inspect your frame for any damage. If damaged/or wrong we are happy to send you a replacement for the damaged portion of the frame. Simply email us with a description and picture of the damage. We will get started on your replacement ASAP!
We do not offer refunds or exchanges. Damage claims will not be honored more than 7 days beyond receipt of the frame.
All frames are assembled and shipped in the US. Because we generally have all the materials in stock, if you order a custom frame by 11 am EST, it will ship from our workshop 3 business days later for Frame Kit orders and 4-5 business days later for Print + Frame orders (you will be notified if there will be any delays with your order). From there, it is up to FedEx ground, which usually takes between 2-5 business days. Even with a few shipping days, you will get your frame much faster than you would from nearly any retail frame shop.
FREE SHIPPING (always)
We hate surprises during check-out so we made shipping free. The price you see when you build your frame is the price you pay when you buy your frame.
We use FedEx Ground for all of our shipping needs. If you do NEED your frame faster, send an email to firstname.lastname@example.org and we will do everything we can to get it to you faster. But be warned: because of the low rates we have negotiated with our shippers, any expedited shipping will incur a significant fee.
WHERE WE SHIP
At this time we only ship throughout the Contiguous United States. Our apologies to our friends in Alaska, Hawaii, and worldwide, but we are working on expanding our reach.