FAQs - custom frames: simple, affordable & always high-quality

FAQs

FAQs

 

Below are answers to our most frequently asked questions.  If you don’t see what you are looking for, let us know:  help@framedandmatted.com

 

FRAME SIZE

For a variety of reasons, the largest frame we offer has a mat that is 40”x32”.  If you need something larger, send an email to help@framedandmatted.com and we will see what we can do.  If possible, we highly recommend that you avoid an oversized frame.

 

WHAT WE FRAME

Our frames are perfect for any work-on-paper, including prints, posters, drawings, paintings and photographs (just not pastels).

 

MEASURING YOUR ART

Just getting a frame?

Measure the horizontal and vertical dimensions of your entire artwork and input that exact size for the mat opening.

 

Getting a mat and a frame:

Measure the portion of your artwork that you would like showing through the mat opening. (To ensure a good fit, per industry standards we will automatically cut the mat opening 1/8 smaller on each side.)

If you will not be displaying your whole picture, it is also important to order a mat that is large enough to cover the rest of your picture.  If not, you will need to cut your picture to fit in the frame.

 

If you would like assistance in getting the perfect measurement, you can send us a picture of your art and we will walk you through the process. We can even send you a tape measure for FREE if you want to get started (email us for details).

 

ARTWORK MOUNTING

We supply everything you need to easily mount your artwork at home. Here is a step-by-step guide to help you though the process.

 

WHY HIGH QUALITY MATERIALS

Using high quality materials is essential in preventing the fading, burning, and cracking of art that is inevitable with works framed with low quality materials.

 

Our standard materials 

Choice of museum quality, defect free acrylic

UV acrylic (filters 99%+ UV light) or Acrylic (filters 87% UV light)

The UV filter protects against environmental factors such as light, heat, pollution and humidity, which can quickly fade and discolor your artwork. Compared to glass, acrylic offers superior UV protection, lower glare, greater durability (less chance of breaking and damaging your art) and lighter weight, making it safer and easier to ship, handle and hang.

 

Conservation Matboard

Prevents acid mat burn which causes yellowish-brown stains to appear around the edges of your object and can also makes the paper brittle and weak.

 

ArtCare Archival Acid Free Foam Core Backing

Protects artwork from corroding acids found in regular foam core board

 

100% Wood Mouldings

 

The Extras

In addition, all the other finishing materials and hardware are included with your frame, including the d-rings, hanging wire, picture hooks and archival hinging tape for mounting your artwork. Like our frames, these are of the highest quality so that you know that you have framed and hung your object appropriately.

 

GET YOUR PERFECT MAT

 

FREE double mat upgrade

Want to give your frame that extra special look? Design your frame with a double mat for free. Try it out in the frame builder!

 

Receive a FREE second mat if you are deciding between two colors

To request an additional mat, email help@framedandmatted.com with your order ID and mat color.

(Terms: Additional mat must be requested when origional order is placed. Limit 1 free additional mat for each frame. More mats are available for an additional charge. Please request free samples if you would like to see more mat colors. A double mat is available as the additional mat only if the original frame was purchased with a double mat. Additional mat will be the same size as the original order.)

 

Mat Fit Guarantee

If your mat does not fit your artwork, we will send a new mat – FREE.  Simply send us the correct dimensions and we will send a new mat to fit your art and existing frame. If you would like assistance in getting the perfect measurement, you can send us a picture of your art and we will walk you through the process. (Mat Fit Guarantee will be honored within 15 days of receipt.) Email help@framedandmatted.com for assistance.

 

 

RETURN POLICY

Upon reciept, please inspect your frame for any damage.  If damaged/or wrong we are happy to send you a replacement for the damaged portion of the frame.  Simply email us with a description and picture of the damage. We will get started on your replacement ASAP!

 

We do not offer refunds or exchanges.  Damage claims will not be honored more than 7 days beyond reciept of frame.

 

TURN-AROUND TIME

All frames are assembled and shipped in the US. Because we generally have all the materials in stock, if you order a custom frame by 11am EST, it will ship from our workshop 2-3 business days later (you will be notified if there will be any delays with your order). From there, it is up to FedEx or UPS ground and that usually takes between 2-5 business days.  Even with a few shipping days, you will get you your frame much faster than you would from nearly any retail frame shop.

 

FREE SHIPPING (always)

We hate surprises during check-out so we made shipping free.  The price you see when you build your frame is the price you pay when you buy your frame.

 

CARRIER

We use FedEx Ground or UPS Ground for all of our shipping needs.  If you do NEED your frame faster, send an email to help@framedandmatted.com and we will do everything we can to get it to you faster.  But be warned: because of the low rates we have negotiated with our shippers, any expedited shipment will incur a significant fee.

 

WHERE WE SHIP

At this time we only ship throughout the Continental United States.  Our apologies to our friends in Alaska, Hawaii and all over the world, but we are working on expanding our reach.